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Frequently Asked Questions


1. What is Office 365? How is it different from Microsoft Office?

2. How many users does Office 365 support?

3. Will Office 365 work with my copy of Office?

4. Is Internet access required for Office 365?

Getting started

5. Where can I get Office 365 plan details?

6. What do I need to install when I sign up for Office 365?

7. Are there any minimum purchase requirements?

8. What if I already own a domain name?

9. Will my trial information be transferred to my Office 365 subscription?

Compatibility and system requirements

10. What are the Office 365 system requirements?

11. Does Office 365 work on a Blackberry?

Website questions

12. What do I need to do to add a domain name?

Support and Pricing

13. Who should I contact if I have questions about Office 365?

14. Where can I see and compare prices?

15. How do I switch between plans or combine different plans?

16. Can I switch to other Office 365 plans?

17. Can I cancel my subscription?

18. What happens to my data if I cancel my subscription?

19. How do I change my password?

20. Who can help me to set up the Office 365 account?

21. Is there an option of Office 365 for personal users?

22. Do you offer volume discounts to businesses?


1. What is Office 365? How is it different from Microsoft Office?


"Office 365" refers to subscription plans that include access to Office applications plus other productivity services that are enabled over the Internet (cloud services), such as Lync web conferencing and Exchange Online hosted email for business, and additional online storage with OneDrive and Skype world minutes for home.

Many Office 365 plans also include the desktop version of the latest Office applications, which users can install across multiple computers and devices. The Office 365 plans that are online-only are a great choice for certain business needs, and they are compatible with desktop versions of the latest version of Office, Office 2010, Office 2007 (with slightly limited functionality), Office 2011 for Mac, and Office 2008 for Mac.

All Office 365 plans are paid for on a subscription basis, monthly or annually.

"Microsoft Office" is the name we still use for our familiar productivity software. Office suites have traditionally included applications such as Word, Excel, PowerPoint, and Outlook. All the new Office suites (for example, Office Standard 2013) include the latest versions of these applications. These suites can be installed on one PC only and do not come with any cloud-based services included in Office 365.

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2. How many users does Office 365 support?


  • Office 365 is highly scalable and can support from a one-person business to companies with tens of thousands of users.

  • Office 365 Business Essentials, Office 365 Business and Office 365 Business Premium plans can accommodate up to 300 users.

  • Office 365 Enterprise E1, Office 365 ProPlus, Office 365 Enterprise E3, Office 365 Enterprise E4, Exchange Online Kiosk, Office 365 Enterprise K1 can accommodate unlimited number of users.

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3. Will Office 365 work with my copy of Office?


Office 365 works best with the latest version of Office, Office 2010, and Office 2011 for Mac. Office 365 works with Office 2007 with slightly limited functionality. If you have an earlier edition of Office, you will need to update to a newer version of Office in order to use Office 365; or you can subscribe to one of the many Office 365 plans that include the latest version of Office. In addition to getting the latest version of Office as part of your subscription, you will also get automatic updates, so your Office will always be up to date. Compare plans.

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4. Is Internet access required for Office 365?


Internet access is required to install and activate all Office 365 plans and to manage your subscription account. Internet connectivity is also required to access Office 365 cloud productivity services, including email, conferencing, IT management, and other services.

Many Office 365 plans also include the desktop version of Office, for example, Office 365 Small Business Premium and Office 365 Enterprise E3. One of the benefits of having the desktop version of Office applications is that you can work offline and have the confidence that the next time you connect to the Internet all your work will automatically sync, so you never have to worry about your documents being up to date. Your desktop version of Office is also automatically kept up to date and upgraded when you connect to the Internet, so you always have the latest tools to help you work. Compare Office 365 plans.

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Getting started

5. Where can I get Office 365 plan details?


You can find details and a comparison of Office 365 plans here.

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6. What do I need to install when I sign up for Office 365?


You don't need to install anything in order to use Office 365.

To easily connect your desktop version of Office 2010 and 2007 to Office 365, Microsoft provides Office 365 customers an installable piece of software - called Office desktop setup - at no charge.

Office desktop setup provides many benefits, including:

  • Automatically detecting necessary updates.

  • Installing updates and components upon approval or silently from a command line.

  • Automatically configuring Outlook and Microsoft Lync for use with Microsoft Office 365.

  • Uninstalling itself from the client computer after running.

You can find and install Office desktop setup in your Office 365 administration center.

If your plan includes a subscription to Office 2013 applications, you will also be able to install that directly from the Office 365 administration center.

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7. Are there any minimum purchase requirements?.


You need to purchase only one Office 365 seat license. You will be able to install Office desktop applications on up to 5 computers and access your account with all the available web applications online from any web-enabled device.

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8. What if I already own a domain name?


You can add the domain name you own to Office 365 to create both domain-based email addresses and a public-facing website. Find more domain-related answers here.

Compare domain management in Office 365 subscriptions.

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9. Will my trial information be transferred to my Office 365 subscription?


Yes. If you purchase an Office 365 subscription with the same number of user accounts you created by the end of your free trial, the information and configuration for these users' accounts will remain intact. Once your free trial expires, you won't be able to continue trialing Office 365. You will have an additional 30 days to purchase Office 365 before your account information is erased. Once your trial account information has been erased, it cannot be retrieved.

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Compatibility and system requirements

10. What are the Office 365 system requirements?


For PC users:

Minimum systems requirements for Office 365 are the following on your PC: XP operating system with SP3; Office 2007; and Internet Explorer 7. You can find full requirements here.

For Mac users:

Minimum system requirements for Office 365 are the following on your Mac: Mac OS X 10.5 (Leopard); Office 2008 for Mac & Entourage 2008 Web Services Edition; Safari 4 or above.

Contact us if you are not sure about meeting the system requirements.

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11. Does Office 365 work on a Blackberry?


If your enterprise uses BlackBerry Business Cloud Service, Office 365 is available on BlackBerry smartphones.

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Website questions

12. What do I need to do to add a domain name?


You should contact the person in your company that manages the company’s domain account. Find more domain information. If you don’t have this person, contact us and we will help you with it.

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Support and pricing

13. Who should I contact if I have questions about Office 365?


In case you have questions about Office 365 plans, usage, have specific issues or any kind of trouble, you can contact us or Microsoft support.

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14. Where can I see and compare prices?


You can see and compare prices and plan details here.

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15. How do I switch between plans or combine different plans?


To switch plans, you need to cancel your account and then sign up for the plan you want. You cannot migrate between a Plan P account and a Plan E account. In order to move between the two plans, you will need to cancel your account and then sign up for a different one.

You can combine different Enterprise Plans and have different licenses. Log on to your Office 365, go to Admin -> Purchase. This will allow you to choose Plans which suit your needs the best. Contact us and we will assist you in purchasing as many different licenses as you need.

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16. Can I switch to other Office 365 plans?


You can transit your account within families of plans, for example, from Office 365 Business Essentials to Office 365 Business Premium, or from Office 365 Enterprise E1 to Office 365 Enterprise E3. You cannot transit between Office 365 plan families, that is, from an Office 365 Business Essential plan to Office 365 Enterprise plan, or vice versa. In order to change from a plan in one family to another (for example, from a Business Essential plan to the Enterprise plan, you must first cancel your account with the plan you currently have, and then sign up for a different one.

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17. Can I cancel my subscription?


You can cancel your subscription at any time. However, depending on the product and the type of subscription you have, there may be a penalty for canceling before the end of your contract. For subscriptions with a month-to-month commitment there is no penalty for cancelling your contract at any time. Subscriptions with an annual commitment may incur some penalties if canceled early. Read the complete Microsoft Online Subscription Agreement.

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18. What happens to my data if I cancel my subscription?


Your data is yours. If you decide to cancel your Office 365 subscription, you can download your data - for example, your email and documents on team sites - and save it to another location. You should save your data before you cancel. All the data associated with your Office 365 account is deleted 90 days after cancellation.

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19. How do I change my password?


Go here to change your password.

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20. Who can help me to set up the Office 365 account?


4Team Corporation is a certified Microsoft Partner. We are IT and development company that can help you migrate to Office 365 or develop custom solutions for your business. Our team members are trained and certified Office 365 specialists. You can find a listing of all the services we provide here.

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21. Is there an option of Office 365 for personal users?


There are several options of Office 365 that suits the needs of personal users: Office 365 Business Essentials, Office 365 Business, Office 365 Business Premium, Office 365 ProPlus. Regardless of the name with "business", we recommend Office 365 Business Essentials and Office 365 Business Premium plans. These two plans offer the best features for a reasonable price. Office 365 Business, Office 365 Business Premium and Office 365 ProPlus plans includes Office 2013 desktop applications, Office Web Apps and many other great features. Office 365 Business, Office 365 Business Premium and Office 365 ProPlus are available for free triall here. Compare plans here.

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22. Do you offer volume discounts to businesses?


Yes, discounts are available for Office 365 enterprise agreement customers (typically 250+ licenses) who want to purchase through volume licensing. A Microsoft expert can help you explore the purchasing options for large enterprises and help you determine which is best for you. Learn more about volume licensing.

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